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Please note that we cannot accept returns of any type without prior authorization first. This allows us to ensure your specific needs are being met throughout the return process. Returns without prior authorization and an assigned RMA # on the label can be refused and cannot be guaranteed their appropriate refund amount
Within 30 days of the invoice date (Exceptions**), refunds will be given for merchandise that is returned unused, and in original condition. Actual shipping and handling that we incur are not refundable unless it is a result of our error. For health reasons, we cannot accept returns on food items or tea." If your order is defective or incomplete, we need to be notified within 5 business days of receipt. Damaged or defective items will be replaced with an identical product and any return shipping will be refunded. Please note if an item was designated as Free Ground Shipping and you wish to return it you will be responsible for the actual freight charges to your destination as well as the return shipping back to our warehouse. A WORD ON OUR WOOD PRODUCTS:
Our wood items are made up of naturally variable raw products. Many are hand crafted and differences in grain character and color among wood species are naturally occurring and may have slight flaws and imperfections and with any type of hand painted, handcrafted, and hand packed item, some inconsistencies such as color variations, design variations, and "not so perfectly" crafted, or stained pieces sometimes occur. Such inconsistencies contribute to the overall uniqueness of the pieces and further emphasizes that not any one piece is exactly the same. Hence, the "One of a Kind" feel to each handcrafted tea chest or container. These characteristics are considered an enhancement to the product and adds to the overall uniqueness. They are not within the control of the manufacturer nor considered defects.
Upon our review, we will send you return instructions. We must receive the product within 15 days of receiving return instructions. A full refund for the returned product(s) will be issued ONLY if returned item is new re-sellable condition. Unfortunately, as we cannot be responsible for damages in return shipping, we do ask you use the original packing material and an insured carrier for your returns. We must receive the merchandise back in its original and like new condition.
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**Exceptions:
- As with any glassware, porcelain, or ceramic; our sun tea jars, children's tea sets, teapots, teacups or tea sets need to be handled a little more carefully. Subsequently, refunds, returns or exchanges will be given for those items within 5 days of receipt. We ask you to check for breakage immediately upon receipt.
- All items in our CLOSEOUT Category are seconds, irregulars and are imperfect. These items cannot be returned for a refund or exchange.
- No returns on custom or engraved products.
If your order is returned to us for inadequate address or your product could not be delivered for any reason and returned to us you will refunded the purchase price less a 20% restocking fee. If you request we re-ship, you will be charged any return shipping fees incurred plus the additional shipping and handling fee for the re-delivery.
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