E-commerce - Guarantee and Return Instructions
We have selected products that we hope will delight you and satisfy your needs. We sincerely hope that you never need to return anything, but if you must make a return, simply follow the instructions below.
Within 30 days of the invoice date, refunds will be given for merchandise that is returned unused, and in original condition, excluding the costs of shipping and handling.
Unfortunately, as we cannot be responsible for damages in return shipping, we do ask you use the original packing material and an insured carrier for your returns. We must receive the merchandise back in its original condition.
Damaged or defective products will be replaced with an
identical product. You will be refunded the costs of shipping the
defective item back to us.
We ask that you include the packing slip sent with the order and the reason for your return.
Please send your merchandise to the following address:
Prettywood Tea Co.
P. O. Box 901
Burnsville, MN 55337
ATT: Returns
It takes up to 30 business days to process the return and credit your account. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please do not hesitate to contact us.